Privacy Policy

Effective date: 01 Jan 2023

We, JR East Business Development SEA Pte. Ltd. (“we”, “our”, “us”), collect, use and disclose Personal Information in order to operate our e-commerce business “JAPAN RAIL CLUB”. This Personal Information will be handled in accordance with, the Personal Data Protection Act of Singapore (No. 26 of 2012) (“PDPA”), the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003) (“APPI”) and this privacy policy. For the purposes of this privacy policy, “Personal Information” includes data, whether true or not, about an individual who can be identified (a) from that data or (b) from that data and other information to which we have or is likely to have access to; and “Personal Information” defined in the APPI.

1. The collection and usage purposes of Personal Information

We may collect and use Personal Information from or about you as may be necessary for the following purposes:

  1. for the conclusion and performance of a contract, including provision of services/products, the management of a contract, and the after-sales service of provided products/services;
  2. for the contact necessary for providing services/products (including the case of requesting delivery agencies to deliver products, etc.);
  3. for providing information on services/products and other information related to our business activities;
  4. for the consideration and development of new services/products;
  5. for the billing and credit protection of charges concerning services/products (including the case of requesting a credit company for a credit card payment, etc.);
  6. for market research (including collection of Personal Information of participants of customer surveys), and other researches or surveys;
  7. for business analysis and purchasing data analysis (including conducting marketing researches and surveys);
  8. for sales promotion and other similar activities;
  9. for the conclusion and performance of a contract with business partners, and the management of a contract;
  10. for receiving and responding to your inquiries and requests;
  11. for ensuring security of our customers; and
  12. other purposes reasonably related to the foregoing uses.

2. Disclosure of Personal Information to third parties

We may disclose your Personal Information to third parties for the above-mentioned purposes stated in paragraph. We will obtain your consent if we use or disclose your Personal Information to third parties save where we are not required to obtain your consent under the applicable law which includes the following situations:

  1. where the laws or regulations make such disclosure necessary;
  2. where disclosure is required to respond to an emergency that threatens the life, health or safety of you or a third party, and when it is difficult to obtain your consent; or
  3. in which there is a need to cooperate with a government organization such as a law enforcement agency or a public agency in furtherance of their duties as prescribed by laws and regulations, and when there is a possibility that obtaining your consent would interfere with the furtherance of the duties.

We may, in accordance with the applicable law, transfer your Personal Information to and jointly use your Personal Information with our trustees/outsourcee of the business (including the group companies of East Japan Railway Group (including East Japan Railway Trading Company and East Japan Railway Company), AnyMind Japan Co., Ltd, and Shipping Companies) for the purposes set out in paragraph 1 above. We may also keep and manage your Personal Information at our headquarters in Japan. Accordingly, we may transfer Personal Information from Japan to Singapore, or from Singapore to Japan, and in such case, we shall ensure that such transfer is effected in compliance with the APPI, the PDPA and all other applicable laws.

3. Procedures of management of Personal Information

If you request for access to, correction, addition, cease usage, or deletion of your Personal Information held by us, we will deal with the request after going through the necessary identity confirmation procedures within a reasonable time period, and in accordance with the APPI, the PDPA, and other applicable laws or regulations. We may also charge a reasonable administrative fee for such a request where permitted by the applicable law. Please note that, in that event that you request for us to cease usage or deletion of your Personal Information, we reserve the right to cease our provision of services to you if permitted under the applicable law. If you wish to make a request for access to, correction, addition, cease usage, or deletion of your Personal Information, please contact us by the methods mentioned below.

4. Data Protection Officer

If you have any queries or feedback, or wish to make a complaint, related to this privacy policy or our handling of your Personal Information, you may contact our Data Protection Officer, by e-mail, or postal mail at the contact details below. Please note that we will not respond to any inquiry by way of any methods (including directly visiting our office) other than these.


E-mail for Personal Information, etc.:

Postal mail

To: JR East Business Development SEA Pte. Ltd.

20 Anson Road, #11-01 Twenty Anson, Singapore 079912


  1. What is a Cookie?
    A Cookie is a file created on your device when you visit a website. It contains information sent from the website you visit.By using Cookies, a website can identify your browser when you return to the same website you visited before, which makes it more convenient to use the website by skipping the input of the same information to the website.
  2. Why do we use Cookies?
    We use Cookies for the following purpose when you visit our website “JAPAN RAIL CLUB” (the “Website”).
    1. Authentication - We use Cookies to verify your account and keep you logged in, in order to smoothly provide our services. For example, when you are going back and forth between webpages of our Website, re-authentication is not needed of your account within a certain period of time because of the use of Cookies.
    2. Keeping session state - We use Cookies to keep the session state when you are visiting our Website. For example, our Website identifies your browser by the session ID which is issued by the Website and saved in Cookies.
    3. Restricting actions - We use Cookies to restrict actions when using our Website. For example, we use Cookies in a survey page to help prevent duplicated answers.
    4. Analytics and performance improvement - We use Cookies to analyze how people use our Website in order to improve them. For example, we can find which webpages are most popular by analyzing Page Views, Dwell Time which are collected in Cookies, to improve the providing contents which people are more interested in. Also, we can find the webpages or functions which performance needs to be improved by analyzing the response time of each webpage.
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If you continue browsing our Website or use mobile phone application, it shall be deemed that you have agreed our Privacy Policy and Cookies Policy and consented to our use of Cookies during your use of our service.

5. How can I disable Cookies?

You can disable the Cookies at any time by changing the settings of Cookies of your browser. How to change the settings is different between each browser. Please refer to the support page of each browser. The followings are the URLs of the support pages of browsers majorly used.

Internet Explorer:




Please understand that if you disable all the Cookies, some of the functions of a website may work improperly, services which need authentication may not be provided, and there may be limit of using services on the Internet.

6. Revision

This Cookie Policy is subject to change without prior notice if necessary. The revised Cookie Policy will be posted on our Website.