Yes! JAPAN RAIL CLUB now offers selected Japanese snacks and merchandise individually from our online shop, JAPAN RAIL CLUB Marketplace— pick your favourites anytime.

Explore our new offerings, from exclusive merchandise to individual snack products from the previous snack boxes, and pick exactly what you love.

Absolutely! Once your order is shipped, we will provide you with the tracking information.

We are unable to change the shipping address once an order is placed, as it would have already been submitted to our delivery partner. Please double-check your details before confirming your order.

Once your order has been shipped, we are unable to make any changes to the shipping address.

Please contact us immediately at [email protected] with photos of the item and your order number. We will review your case and provide the best resolution for you, whether that’s a replacement or refund.

Yes! We currently ship to the following countries: Australia, Austria, Belgium, Canada, France, Germany, Hong Kong SAR, Iceland, Indonesia, Italy, Malaysia, Netherlands, Norway, Philippines, Singapore, South Korea, Spain, Taiwan, Thailand, United Kingdom (UK), and Vietnam.

We’re continuously working to expand our delivery network so that more customers around the world can enjoy JAPAN RAIL CLUB.

If you have any questions or if your country isn’t listed, feel free to reach out to us at [email protected]

All orders are final and cannot be cancelled once placed. Please review your order carefully before confirming your purchase.

Prices reflect product value, import cost, small-batch curation, and exclusive access to Japan-only items. We aim to make our products accessible while maintaining high quality.

Yes, you can order individual products in addition to your subscription. Please note that these orders are shipped separately, and you will receive them in separate shipments.

Some products may contain allergens such as wheat, soy, milk, egg, nuts, seafood, and other ingredients. Always check the original packaging or the respective product page for allergen information. We are not responsible for allergic reactions.

All items come with printed expiry dates. We ensure you receive products with sufficient shelf life for normal consumption.

Orders are typically delivered within 3-4 weeks. Delivery times may vary depending on your location and shipping method. International orders may be subject to customs delays.